Can I return my print?
Each piece is custom-designed, printed, and framed just for you, which means we’re unable to accept returns or exchanges. However, if your item arrives damaged or if you’re not satisfied with your print for any reason, please contact us through our request form and include photos in the following format:
- A photo of the full product item
- Supporting photos showing damage to the goods
Buyers are responsible for return postage costs, and the return address will be included in your packaging.
EU Right of Withdrawal
EU Customers Only
Under EU consumer law, you have the right to withdraw from your order within 14 days of receiving your items, without giving any reason. The withdrawal period expires 14 days from the day you, or a third party nominated by you, receive the last item in your order. To exercise your right of withdrawal, you must inform us of your decision by contacting us at chris.pyatt@mymo.art before the withdrawal period expires.
Returning your items
Once you've notified us, you have a further 14 days to return the items to us. You are responsible for the cost of return shipping unless we have agreed otherwise. We will issue a full refund including your original delivery costs within 14 days of receiving your returned items, using the same payment method you used to place your order.
Exclusions
The right of withdrawal does not apply to personalised or custom-made items produced to your specification.
